SUPPORT
By completing the checkout process and making a purchase, customer agrees to all policies below in their entirety.
Shipping
- We have partnered with USPS and UPS to offer the lowest possible shipping rates for our customers.
- Shipping costs are calculated based on the weight of your order and the distance it takes to reach you.
- The shipping times shown are an estimate of how long it will take your order to arrive once the carrier receives it.
- We cannot guarantee delivery dates under any circumstance. We strongly encourage you to have your order shipped to a permanent address, and not a vacation of temporary address of any kind.
- These estimates do not include the amount of time it takes for us to fulfill your order.
- During high-volume order periods fulfillment may take several days.
- The initial shipping confirmation email you receive does not indicate that your order has been received by the carrier.
- Free shipping is offered at the following order values:
- Domestic: $200+
- International: $300+
- For any orders that receive free shipping, the carrier is chosen at our discretion.
Lost, Damaged, or Stolen Orders
- Sometimes shipping carriers will mark packages as delivered a day or two in advance to meet quotas. In the event that your tracking shows delivered but you have not received your package, we encourage you to reach out to your local postal carrier distribution center. Usually in these circumstances it is delivered the next day.
- We offer shipping protection through Order Protect on all orders to cover you in the event that your shipment is lost in transit, damaged, or stolen upon delivery.
- The cost to protect your order is calculated based on the total value of items you purchased.
- If your order is protected and suffers a covered loss, we will replace and reship it completely free of charge.
- Covered losses include:
- Damaged during transit/upon delivery
- Lost in transit by postal carrier (packages are considered "lost" one week (7 days) after an order is marked as "delivered" by the postal carrier).
Orders marked as “in transit” are not considered lost.
- Incorrect product shipped by Morphogen Nutrition
- Covered losses DO NOT include:
- Incorrect shipping address entered by customer resulting in a missing delivery
- No access to delivery location
- Customer having order shipped to an address they are no longer present at (former address, travel addresses, etc.).
- Please email us at support@morphogennutrition.com if your order is protected and you need assistance getting it replaced.
- If your order is not protected, you will need to contact your selected carrier to resolve the issue.
- If your order is returned to us due to an incorrect address, you will be responsible for the cost to re-ship your order.
Incorrect or Missing Items
- If your order arrives and any items are missing or incorrect, please email us at support@morphogennutrition.com so we can ship you the correct items as soon as possible.
Returns/Refunds
- Morphogen Nutrition is unable to offer refunds or exchanges. ALL SALES ARE FINAL.
- Morphogen Nutrition assumes no responsibility in the event of credit card or other fraud. All orders are thoroughly screened utilizing fraud protection services. Any losses are the responsibility of the cardholder to reconcile with their designated banking or credit institution.
Contact Us
PO Box 4240
Dublin, OH 43016
support@morphogennutrition.com