- We have partnered with USPS, UPS, FedEx, and DHL to offer the lowest possible shipping rates for our customers.
- Shipping costs are calculated based on the weight of your order and the distance it takes to reach you.
- The shipping times shown are an estimate of how long it will take your order to arrive once the carrier receives it.
- These estimates do not include the amount of time it takes for us to fulfill your order.
- During high-volume order periods fulfillment may take several days.
- The initial shipping confirmation email you receive does not indicate that your order has been received by the carrier.
- Free shipping is offered at the following order values:
- Domestic: $200+
- International: $300+
- For any orders that receive free shipping, the carrier is chosen at our discretion.
Lost, Damaged, or Stolen Orders
- We offer shipping protection through Order Protect on all orders to cover you in the event that your shipment is lost in transit, damaged, or stolen upon delivery.
- The cost to protect your order is calculated based on the total value of items you purchased.
- If your order is protected and suffers a covered loss, we will replace and reship it completely free of charge.
- Please email us at email@example.com if your order is protected and you need assistance getting it replaced.
- If your order is not protected, you will need to contact your selected carrier to resolve the issue.
- If your order is returned to us due to an incorrect address, you will be responsible for the cost to re-ship your order.
Incorrect or Missing Items
- If your order arrives and any items are missing or incorrect, please email us at firstname.lastname@example.org so we can ship you the correct items as soon as possible.
- A full refund (less shipping and handling) may be requested for any unopened products returned to us within 30 days of the original purchase.
- Returns must be sent to the following address:
- Morphogen Nutrition, 763 Radio Dr, Lewis Center, OH 43035
- We are unable to offer refunds or exchanges for products that have been opened.
763 Radio Dr.
Lewis Center, OH 43035
- Mon, Tues, Thurs: 9am - 5pm
- Wednesday: CLOSED
- Friday: 9am - 3pm
- Weekends: CLOSED
*Closed all holidays and also the day before and after when applicable